Project definition by our customer

To guarantee the leading market position in the area of mining technology in the future as well, the product range of dhms has been reorganised. The objective defined in line with this reorganisation was to ensure maximum legal compliance in the new target markets - particularly in Asia and Eastern Europe - by appointing a professional documentation company. Moreover, the documents should be documented in such a way that in the future, new documents can be created quickly under high pressure and with reduced costs.

Solutions for our customer

After an in-depth analysis of the existing documentation process, arvato services introduced a concept based on the following crucial points: For implementation, a long-term contract containing the phases „Fundamental revision“, „Process transfer in the area of information management“ and „Permanent operation“ was concluded and forms the basis for continuously supplying the company with complete, legally compliant and timely documentation.
arvato services provides these solutions in a highly scalable form. Thus, a large team of employees was involved at the beginning of the project to configure the editorial and technical infrastructure.
A smaller team will provide our customers with complete coverage of documentation jobs for ongoing process.

Benefits to our customer

dhms is focused on design, production and marketing of its machines and equipment.
The technologies of dhms products is reflected in the documentation in an intelligent manner by arvato services by modularisation and ensures timely availability of the high-quality documents in all required target languages.
High-quality and the reduction of the interfaces by taking over the complete documentation process.
Cost savings by automated layouting and reusability of modules by using XML.

Other co-operations

Consistent modularisation will result in further cost savings during permanent operation. Global product marketing will experience a comprehensive compliance with laws and conformity to standards of technical documentation. Thus, it will be possible to include additional products or product lines into the modular documentation system without great expense.